Merel servisni zahtevek / Merel service request
Prijava na servis / Service Request
Izpolnite spodnji obrazec za prijavo servisnega zahtevka. Po oddaji boste na e-mail prejeli PDF povzetek zahtevka, servisna ekipa Merel pa vas bo kontaktirala v najkrajšem možnem času. / Please complete the form below to submit a service request. After submission, you will receive a PDF summary of your request by email, and the Merel service team will contact you as soon as possible.
PDF po oddaji obrazca / PDF after form submission
PDF se samodejno izpolni iz spodnjih polj. Pri servisu na lokaciji Merel ga stranka natisne, podpiše in priloži pošiljki. / The PDF is automatically generated based on the fields below. For service at the Merel location, the customer should print and sign the PDF and include it with the shipment.
1Osnovni podatki zahtevka / Request details
2 Podatki o stranki / Customer information
3 Podatki o opremi / Equipment information
4 Opis težave / Problem description
5 Priloge / Attachments
Za hitrejšo diagnostiko priložite fotografijo napake, poročilo ali dnevniško (log) datoteko. Podprti formati: JPG, PNG, PDF, TXT, LOG in CSV. Če želite priložiti več datotek, jih izberite in naložite hkrati.
To speed up the diagnostic process, please attach a photo of the error, a report, or a log file. Supported formats: JPG, PNG, PDF, TXT, LOG, and CSV. To attach multiple files, select them and upload them at the same time.
6 Navodila za pošiljanje opreme / Shipping instructions
Naslov za dostavo / Delivery address
Merel d.o.o.
Kobanska ulica 10
2351 Kamnica
Slovenija
Pri pošiljanju opreme stroške dostave krije naročnik, razen če je dogovorjeno drugače. / Shipping costs are borne by the customer unless otherwise agreed.
Splošni pogoji / General terms
– Servisni zahtevek je izpolnjen, natisnjen, podpisan in priložen pošiljki. / The service request form must be completed, printed, signed, and included with the shipment.
– Servis se začne po prejemu in pregledu opreme. / Service begins upon receipt and inspection of the equipment.
– Nepopolni podatki lahko povzročijo zamik obdelave. / Incomplete information may cause a delay in processing.
Pomembna opozorila / Important notices
– Merel ne odgovarja za poškodbe zaradi neustreznega pakiranja. / Merel is not liable for damage caused by improper packaging.
– Stranka je odgovorna za varnostno kopijo podatkov na napravi pred pošiljanjem. / The customer is responsible for backing up the data on the device before shipping it.